General FAQ'S

General

1What is Juggle Street?

Juggle Street is a social network providing busy working parents an “introductory platform” to meet local helpers in their neighbourhood. Both parents and helpers are required to complete their profile, then they can send online invites to each other to “connect” and arrange to meet face-to-face if they wish. Parents post babysitting and nanny jobs online which are delivered to helpers via SMS.

Juggle Street is not a childcare agency, we do not provide caregiver services ourselves, and we do not provide recommendations about carers on our platform. Juggle Street is an “introductory platform” posting babysitting and nanny jobs introducing parents to local helpers. It is imperative that parents do their own due diligence and validate certifications and references provided by helpers.

2Who can join?
  • Parents (adults over the age of 18) wanting to find local helpers can join Juggle Street. However, before connecting, chatting and posting jobs to helpers a comprehensive profile must be completed.
  • Helpers joining Juggle Street must also complete a profile before being allowed to connect with local families. The minimum age for helpers is 13, and everyone between the age of 13 and 17 are required to obtain Guardian Approval.
3Identity Check
At Juggle Street, trust and security are paramount, that’s why we need to verify each person who joins (parents and helpers). Verification needs to be completed before your profile is activated on Juggle Street. Your mobile number is used to verify your identity, this is fast, secure and ensures that each person is who they claim to be.
4Jobs – placing & finding a Job on Juggle Street
  • Parents create a job and “post” it to one or many local helpers inviting them to apply. Helpers receive an SMS with a link to the job details, including time of the job, estimated duration, how much the parent is offering to pay, etc. After reviewing the job details, the helper(s) choose to apply for the job, or reject it. Parents receive helpers’ applications on their mobile phone via SMS and choose who to award the job to.
  • Parents on Juggle Street are required to follow the relevant State legislation relating to the employment of babysitters and nannies.
5How much does it cost – who pays?
  • There are no pre-determined prices, or fixed hourly rates, for jobs on Juggle Street. Parents set the price they are willing to pay for each job, and post it to one or many of their local helpers. The helpers decide if the job is “worth it” and apply or decline. Helpers get paid cash by the family at the end of each job.
  • Juggle Street is free to join and use for helpers.
  • One-off babysitting jobs
    • Pay As You Go
    • Post a one-off babysitting job for $10 Post a recurring nannying job for $45
  • Unlimited Babysitting & Nanny Jobs
    • Post unlimited one-off babysitting jobs
    • Post unlimited recurring nanny, before & after school care jobs
    • Unlimited chat with helpers and families
    • 3 months for $60
    • 12 months for $180

Online Profiles

1Personal Information

Safety and security is an integral part of making Juggle Street a trusted network for all users.

  • Profile photos are only visible to other Juggle Street users, they cannot be found by someone browsing the web.
  • Phone numbers are only shared between Juggle Street users who have a confirmed job.
  • Map pins - location pins are only visible to other Juggle Street users. When a pin appears on a map the position is only “approximate” and its position is varied each time the map is loaded.
  • Home address - a parent’s exact home address is only shared with a helper when a job is awarded so the helper knows where the job is. Helpers’ home addresses are never shared.
2Parent & Helper Profiles
  • All family profiles have a family photo, information about the family home, and summary information about the number and age of the children.
  • All helper profiles have a photo (some also have a video), and a description of relevant child care experience & skills. Helpers can also list their certificates and qualifications such as first aid, Cert III and Diploma in Early Childhood Education etc. Juggle Street does not verify helper certificates and qualifications. Parents are responsible for conducting their own due diligence and enquires. After 90 days of inactivity helper profiles are automatically “hidden” and no longer visible to Juggle Street parents. When a helper next logs into Juggle Street their profile is automatically re-activated.
  • Juggle Street does not ask for, or collect Police Check information.
3Working With Children Check (WWCC)
  • Working With Children Check (WWCC) – if a helper provides WWCC information in their profile Juggle Street does not display this information before undertaking some verification on the relevant State “working with children” website to verify the information provided. If the information provided is verified it will be displayed on the helper’s profile along with the verified icon. If the information provided is not verified it is not displayed on the helper’s profile.
  • We encourage parents to ask helpers to provide a copy of their WWCC at their face-to-face interview and check references. For additional information on WWCC in NSW visit https://www.kidsguardian.nsw.gov.au/
  • Juggle Street does not ask for, or collect Police Check information.
4Ratings & Reviews

If a helper has a Juggle Street job history, their profile may have a Star Rating and/or written reviews. The Star Rating (out of 5) is the average of each rating a helper has received. Parents are asked to rate their helper at the completion of each job. In addition to a Star Rating, parents can also submit a written review, which will also appear in the helpers profile.

If a parent has used Juggle Street before, their profile may have a Star Rating. The Star Rating (out of 5) is the average of each rating a parent has received. Helpers can submit their rating at the completion of each job. Helpers can submit ratings but cannot submit written reviews about parents.

5Can I turn off my Profile if I’m going away?

Yes. It’s very simple to hide your profile if you are going away.

Log in, go to your settings and click the ‘Hide My Account’ button. While your account is hidden, you will not be visible to other Juggle Street users and will not receive any communications. Your account will remain hidden until you log back in. Once you log back in, your account will automatically reactivate.

Parent FAQ'S

General

1Identity Check
  • At Juggle Street, trust and security are paramount, that’s why we need to verify each person. Prior to verification, connecting and posting a job is disabled.
  • Your mobile number is used to verify your identity. This is fast, secure and ensures that each person is who they claim to be.
  • To be verified, you will need to enter your mobile number in the first stage of building your profile. You will then receive a 6 digit code via SMS. Once you submit this number you will be verified.
2How do I get started?
  • Parents can join Juggle Street for free and view profiles of local helpers. If you are in a hurry to find a babysitter or nanny click on “Post Job” and follow the prompts and you will be able to post a job in just a few minutes. Otherwise, take your time to “connect” with helpers in your neighbourhood and arrange face-to-face meetings if you wish.
  • Connecting - you can send invitations to connect with helpers by clicking the CONNECT button on their profile, this sends them an invitation via SMS. Once your invitation is accepted you are connected and the helper is automatically added to your “My Helpers” list. This will make it easier and quicker in the future for you to invite your favourite helpers to jobs. You will also receive SMS invitations from helpers who would like to connect with you. You choose who to connect with and who not to connect with. There is no obligation to connect with helpers.
  • When you login to Juggle Street you will be presented all the helpers near you, who you are not yet connected to. Juggle Street has developed an algorithm to present these helpers ranked in order of relevance. The algorithm considers proximity to your home address (closest is best!), number of jobs completed, recent activity, written reviews, and 5 Star Ratings. You can also use the “Filters” to narrow your search to find helpers who meet your specific requirements (the desktop website also has a map).
3How do I find helpers who meet my requirements?

Every helper needs to complete a profile including their age, a photo (some also have a video), and a description of their relevant child care experience & skills. Helpers can also list their certificates and qualifications such as first aid, Cert III and Diploma in Early Childhood Education, Working With Children Check etc.

Use the Filters to narrow your search results to meet your specific requirements. Filters include, age, proximity to your home, recent activity, number of jobs completed, written reviews & 5 Star Ratings, and Working With Children Check.

4Does Juggle Street verify the qualifications listed on Helpers Profiles?
  • Helpers are encouraged to list their relevant certificates and qualifications such as first aid, Cert III and Diploma in Early Childhood Education etc. Juggle Street does not verify these certificates and qualifications, parents are responsible for conducting their own due diligence and enquiries.
  • Working With Children Check (WWCC) – if a helper provides WWCC information in their profile Street does not display it before undertaking some verification on the relevant State “working with children” website to verify the information provided. If the information provided is verified it will be displayed on the helper’s profile along with the verified icon. If the information provided is not verified it is not displayed on the helper’s profile. For additional information on WWCC in NSW visit https://www.kidsguardian.nsw.gov.au/
  • We recommend parents conduct a face-to-face interview and reference checking. You should also ask helpers to bring a copy of their certificates, qualifications and WWCC to the interview.
  • Juggle Street does not ask for, or collect Police Check information.

The Job Process

1How do I decide which helpers to invite to apply for my job?

You can post a job to one or many helpers, only the helpers you select for each job will receive the SMS invitation. For a one-off babysitting job we recommend inviting 5-10 helpers, for a recurring nanny job we recommend inviting at least 10. You can always invite more helpers later.

The age, profile and experience of a helpers’ suitability will vary depending on the requirements and responsibilities of each job. Factors to consider when choosing helpers include, number of jobs completed, ratings & reviews, day of the week & time of day, number and age of children (are they already in bed!), driving & picking up the children etc.

2How much should I offer to pay the Helper?
  • It is your decision how much to offer to pay for each job. The higher you price the job, the more interest you are likely to receive.
  • You have the option to set an hourly rate or a fixed-price for the job. You will also be asked if you want to pay over-time, ie. will you continue to pay if you return home late. The amount you offer may depend on who you are inviting to the Job (i.e. age and qualifications of the helper) and the specifics of the job, i.e. four children need feeding, bathing & putting to bed vs. one toddler already asleep in bed!
  • Helpers have two options in replying to your job invitation: (1) Apply or (2) Not Available. When a helper selects Not Available they are required to select one of the following reasons (1) Too short notice (2) Calendar clash (3) Too far away (4) Price too cheap.
  • The responses of all invited helpers are summarised for you, allowing you to judge if you have priced your job appropriately. You can decide to increase the price and repost the job.
3How do I decide who to award the Job to?
You can choose to award the Job to any of the Helpers who apply. Some Parents prefer to award the Job to the Helper who responds first, but it’s up to you.
4What happens if I cancel a job?
  • You can cancel a job at any time after posting it by clicking on the Cancel Job button. If you cancel a job before you have awarded it, helpers who have already applied for the job will receive an SMS letting them know that the job is no longer available, and the job will be withdrawn. This does not affect your Cancellation Counter.
  • If you cancel a confirmed job the helper who was awarded the job receives an SMS notifying them of the cancellation. One point is added to your Cancellation Counter.
  • The Cancellation Counter is a numerical score of how many jobs you have cancelled. This is displayed on your Juggle Street Profile as an indication of your “reliability”. Both parents and helpers have a Cancellation Counter.

Ratings & Reviews

1Rating & Reviewing helpers
  • Helpers build their profile and enhance their reputation by receiving good ratings and written reviews. Over time, these paint a clearer picture of the helpers’ performance on the job in turn helping parents find the perfect helper.
  • Rating helpers - following the completion of a job, you will be asked to give the helper a Star Rating (1 Star=bad, 5 Stars=excellent) to five questions specific to the job. The average 5 Star Rating is calculated for your job, the average of all the helpers’ 5 Star Ratings appears on their Juggle Street profile.
  • Reviewing helpers – following the completing of a job you can also leave a written review for the helper relating to your job. This review will appear on the helpers Juggle Street Profile.
2Do helpers Rate & Review me?

Ratings – Yes. Helpers are asked to give a Star Rating (1 Star=bad, 5 Stars=excellent) to five questions relating to the job. The average of all your 5 Star Ratings will appear on your Juggle Street Profile.

Reviews – No. Helpers cannot leave a written review following the completion of a job.

3Cancellation Counter
  • The Cancellation Counter is a numerical score of how many jobs you have cancelled. This is displayed on your Juggle Street Profile as an indication of your “reliability”. Both parents and helpers have a Cancellation Counter.
  • You can cancel a job at any time after posting it by clicking on the Cancel Job button. If you cancel a job before you have awarded it, helpers who have already applied for the job will receive an SMS letting them know that the job is no longer available, and the job will be withdrawn. This does not affect your Cancellation Counter.
  • If you cancel a confirmed job the helper who was awarded the job receives an SMS notifying them of the cancellation. One point is added to your Cancellation Counter.

Payments

1Who pays for Juggle Street

Juggle Street is free to join and use for helpers. There are two payment options for parents 1) Pay As You Go for each job post 2) Subscribe to a plan and save!

2How much does Juggle Street cost?
  • One-off babysitting jobs
    • Pay As You Go
    • Post a one-off babysitting job for $10 Post a recurring job for $45
  • Unlimited Babysitting & Nanny Jobs
    • Post unlimited one-off babysitting jobs
    • Post unlimited recurring nanny, before & after school care jobs
    • Unlimited chat with helpers and families
    • 3 months for $60
    • 12 months for $180
3How do I pay my helpers?

There are no pre-determined prices, or fixed hourly rates, for jobs on Juggle Street. Parents set the price they are willing to pay for each job and helpers decide if the job is “worth it” and apply or decline.

Parents pay helpers the pre-agreed amount when they return home at the end of each job. If you selected “I will pay over time” remember to pay it if you arrive home late!

Helper FAQ'S

General

1Personal Information
Safety and security is an integral part of making Juggle Street a trusted network for all users. Profile photos are only visible to other Juggle Street users, they cannot be found by someone browsing the web. Phone numbers are only shared between Juggle Street users who have a confirmed job. Home location pins are only visible to other Juggle Street users, when a pin appears on a map the position is only “approximate” and its position is varied each time the map is loaded. A helper’s home address is never shared with other Juggle Street users. A parent’s exact home address is only shared with a helper when a job is awarded so as the helper knows where the job is.
2Identity Check
At Juggle Street, trust and security are paramount, that’s why we need to verify each person who joins (parents and helpers). Verification needs to be completed before your profile is activated on Juggle Street. Your mobile number is used to verify your identity, this is fast, secure and ensures that each person is who they claim to be.
3Completing your Profile
  • Photo - choose a nice, friendly photo, one with just you in it, looking at the camera, with nothing obscuring your face.
  • Video - you also have the option to upload a short (30 - 60 second) video introducing yourself to parents. This is a great way to “sell yourself” and give parents a feeling for your personality. Helpers with profile videos do get invited to more jobs!
  • Personal profile - include your childcare experience ie. how long you have been babysitting/nannying for and what age children you are most comfortable with. You can also include what you love most about childcare, and share something about yourself, such as your hobbies.
  • Make sure your answers are accurate and without spelling mistakes. The more information you provide about yourself the easier it is for Juggle Street families to “get to know you” and will encourage them to connect and send you job invitations.
4Qualifications and Working With Children Check
  • You are encouraged to list your relevant certificates and qualifications such as first aid, Cert III and Diploma in Early Childhood Education etc. Juggle Street does not verify your certificates and qualifications, parents are responsible for conducting their own due diligence and enquires. Parents on Juggle Street are required to follow the relevant State legislation relating to the employment of babysitters and nannies.
  • When selecting and screening helpers parents may refer to Police Checks and the Working With Children Check (WWCC). If you are 18 years or older we encourage you to apply for a WWCC, as it might give parents greater “peace of mind” and improve your chances of being invited to and awarded jobs. To find out more about the WWCC in NSW visit https://www.kidsguardian.nsw.gov.au/
  • If you provide Juggle Street with WWCC information when completing your profile, Juggle Street undertakes some verification on the relevant State “working with children” website to confirm the information provided matches. If the information provided is verified it will be displayed on your profile along with the verified icon. If the information provided is not verified it is not displayed on your profile. If your WWCC expires or is withdrawn you must update your Juggle Street profile accordingly.
  • Juggle Street does not ask for, or collect Police Check information.
5How do I get started?
  • Once your profile is complete you will be able to connect with families in your neighbourhood and receive job offers. Some families may want to meet you face-to-face before offering you a job. Membership to Juggle Street is free for helpers.
  • Connecting - you can send invitations to connect with parents by clicking the CONNECT button on their profile, this sends them an invitation via SMS. Once your invitation is accepted you are connected and the parent is automatically added to your “My Families” list. This will make it easier and quicker in the future for parents to invite you to a job. You will also receive SMS invitations from parents who would like to connect with you. You choose who to connect with and who not to connect with. There is no obligation to connect with parents.
  • When you login to Juggle Street you will be presented all the families near you, who you are not yet connected to. Juggle Street has developed an algorithm to present these families ranked in order of relevance. The algorithm considers proximity to your home address (closest is best!), number of jobs completed, recent activity, and 5 Star Ratings.

Under 18’s

1Why is Guardian Approval required for Helpers aged under 18?
Australian law does not allow individuals under the age of 18 to enter into Contracts, this is why Guardian Approval is required to join Juggle Street if you are under 18 years of age. The minimum age to join Juggle Street is 13.
2Guardian Approval process
If you are aged 13 to 17 years you can join Juggle Street and complete your Profile. However, it will not be published and visible to other Juggle Street users until your Guardian has approved it. Guardian Approval is the final step of completing your Juggle Street Profile. If you are aged 13 to 17 years your Parent or Guardian must (1) Review and approve your Profile and (2) read, understand and agree to, the Juggle Street Terms and Conditions. The Parent or Guardian who gives you approval will be provided with access to your Juggle Street Profile.

The Job Process

1Applying for, and winning jobs
  • Job invitations are received by SMS. You are most likely to receive job invitations from parents you are connected with, ie. those listed in your My Families section. However, new Juggle Street parents in a rush to find a sitter may send you a job invitation before connecting. If you apply for one of these jobs the parent will be moved to your My Families section.
  • When you receive an SMS job invitation it is entirely your decision whether you apply for the job or not. Follow the link in the SMS to review the job details; start & end time, pay details, and other instructions specific to the Job, e.g. ”kids will need to be bathed before bed”.
  • Replying to a job invitation - you have two options: (1) Apply or (2) Not Available. If you choose Not Available you are required to select one of the following reasons; (1) Too short notice (2) Calendar clash (3) Too far away (4) Price too cheap. This information is sent back to the parent via SMS.
  • Parents can choose to award the job to any helper that applies. Parents will often award the job to the first helper who applies, but not always.
  • When a parent awards you the job you will receive notification by SMS. If you apply for a job and the parent decides to award the job to somebody else you will receive an SMS notification.
  • ALWAYS respond to job invitations even if you are not available. Parents appreciate and remember helpers who respond.
2How much do I get paid?
  • Parents set the “price” for each job, and they choose to pay by the hour or on a fixed price basis. Parents are also required to indicate if they will pay extra if they arrive home later than expected. This information is contained in each job invitation.
  • Parents pay helpers directly, usually at the end of the job when they return home.
  • Parents cannot make payments to helpers through Juggle Street.
  • Juggle Street is free to use for helpers. Parents pay to use Juggle Street; per babysitting job posted or an unlimited babysitting and nanny subscription.
3How can I increase my chances of winning a job?
  • The best way to increase your chance of winning a job is with a prompt response. Even if you are not available for the job, parents always appreciate (and remember) helpers who respond to their SMS invites.
  • Improve your profile ranking – Juggle Street has developed an algorithm to display parents the “best and most relevant” helper profiles. The algorithm calculates your ranking based on a number of measurements including; number of jobs completed, number of jobs cancelled (negative), 5-star rating, written reviews, recent activity, and proximity to home address.
  • Video profile – if you really want to “stand-out” upload a short (30 - 60 second) personal video from your mobile. This is a great way to “sell yourself” and gives parents a feeling for your personality. Helpers with profile videos do get invited to more jobs!
  • Letterbox drops - shortly after joining Juggle Street you will receive a welcome pack in the post, along with 20 colour flyers to hand out to the families that live nearest to you. Knock on their door, introduce yourself, and hand them the flyer. The direct approach works best, but you can also drop it in their letter box. In addition you can order 500 personalised colour flyers ($10 payment over PayPal) to letterbox drop your whole neighbourhood.
4What happens if I cancel a job?
  • Cancelling a job is not recommended and should only be done in the case of an emergency. You should always call and/or message the parent with as much notice as possible.
  • If you cancel a job that has been awarded to you, one point is added to your Cancellation Counter. If you cancel a job that you have applied for but not been awarded, it will not be added to your Cancellation Counter.
  • Cancellation Counter - this is a numerical counter of how many jobs you have cancelled. This is displayed on your Juggle Street Profile as an indication of your “reliability”. Both parents and helpers have a Cancellation Counter.
5Can I babysit with a friend?
Most parents do not want you to babysit with a friend, in fact, many parents mention this on their profiles. Never assume you will be allowed to turn up with a friend or invite a friend over while you are babysitting. If you really want to babysit with a friend, always ask the parent in advance.

Ratings & Reviews

1Why are Ratings & Reviews used?
The best way for helpers to build their profile and enhance their reputation is by receiving good ratings and written reviews from parents. Over time, these paint a picture of the helpers’ performance on the job. Parents often rely on ratings, and especially written reviews when selecting a helper for a job.
2How do parents Rate & Review helpers?

Rating helpers - following the completion of a job, parents are asked to give the helper a Star Rating (1 Star=bad, 5 Stars=excellent) to five questions specific to the job. The average 5 Star Rating is calculated for each job, the average of all 5 Star Ratings appears on the helper profile.

Written reviews – following the completion of a job parents can leave a written review relating to the job. Written reviews also appear on the helper profile.

3Where can I see my Ratings & Reviews?
Your average 5 Star Ratings and the number of written reviews are displayed on your summary profile card displayed to parents. The detail of each written review is also displayed in your extended profile. You can see what your profile looks like to Juggle Street parents by clicking on the View My Published Profile link in the menu.
4Can I Rate & Review parents?

Ratings – Yes. Helpers are asked to give a Star Rating (1 Star=bad, 5 Stars=excellent) to five questions relating to the job. The average of all helper 5 Star Ratings will appear on the parents’ Juggle Street profile.

Reviews – No. Helpers cannot leave a written review about a parent.